Their research shows that computers built by reputable manufacturers, also known as “brand name” computers, are more reliable than no-name computers or “white box” computers, either from small manufacturers or a computer you build yourself at home. A brand name computer has a 1:120 chance for a CPU-related breakdown in its first 30 days, while a white-box machine has a 1:93 chance.
For memory related errors, chances are 1:2700 for brand name and 1:950 for the more “unknown” machine.
Microsoft’s survey doesn’t mention any names, so we don’t know which manufacturer is the best, is it Acer, Dell, Lenovo, Asus, Apple, or…?
But the survey does mention that CPU’s from Intel and AMD has 20 times more breakdowns if they are overclocked. Although the report doesn’t specify if it’s the actual CPU’s causing the problems, or if it’s the motherboard/BIOS, due to being over clocked.
Another interesting observation is that notebooks has 3-4 times fewer breakdowns than desktop computers, despite notebooks are usually tossed around more often than desktop computers. It’s believed that the cause is that notebooks are fitted with more durable hard drives as well as SSD’s without any spinning mechanical parts.
Finally, the report concludes that there’s a 97% chance that the same hardware error will occur more than once.
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