Apple still number #1 in consumer satisfaction – 7th year in a row

American Consumer Satisfaction Index (ACSI) reports that consumer satisfaction for computers, appliances and pricey electronics such as TV’s are near an all-time high. And for the 7th year in a row, Apple is taking the #1 spot of the computer makers.

Dell, Acer and HP are on a shared 2nd place with 77 points (an increase of 3-4% since last year), compared to Apple’s 86 points on the 100-point scale.

The non-Mac makers seems to have recovered from their downturn caused by Windows Vista a few years ago.

Read PDF report from ACSI – click here.

8 thoughts on “Apple still number #1 in consumer satisfaction – 7th year in a row”

  1. It’s hard to believe that HP’s consumer satisfaction is on the same tier as Dell’s. It’s absolutely no surprise that Apple is way ahead, anytime there is a problem with an iPhone or iPad, they just replace it.

    That amounts to a lot in-terms of satisfaction and Apple is able to replace units so easily because of the higher prices they offer for their products. Windows-based computers cost less because consumers demand it to. Therefore companies like HP, Toshiba, Acer cut costs by having ‘less than desired’ support.

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  2. I’m not surprised at all that Apple is again number one. However, I’m quite surprised that HP takes spot #2 – I had quite some customer service problems with various HP products and I would never again buy anything from this company.

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  3. Not surprised either that Apple is number one when it comes to consumer satisfaction. That still won’t make me buy their overpriced product though because I still like to save my money wherever I can.

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  4. Well done Apple. I’m so happy that Apple is #1 spot of the computer makers because I’m Apple fans and I love their products especially iPhone.

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  5. Yes!! Apple is the best. Although out there many people are saying about the Galaxy S but I still prefer iPhone. Don’t know why, I just can’t live without it.

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  6. Apple always have focus in what it will be the best experience for the user regarles of the divice, before was the computer and now computer,iphones,ipods

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  7. This really comes as no surprise to me. I am however wondering how bad the IPhone 4 debacle affected this number.

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