Customer Support

How Technology Impacts Customer Service?

April 12, 2019

Every entrepreneur out there knows that customer service represents the embodiment of your company’s performance. You see, your audience is aware of the fact that your public image is a polished brand representation of the scenario in which everything runs flawlessly. On the other hand, how you respond in moments of crisis is what will […]

Read the full article →

6 Different Approaches to Customer Service

November 26, 2018

Customer service is the type of thing that requires constant focus in order to improve to a point where you are able to give customers the best experience possible. The fact of the matter is that there is no one way to do customer service. Rather, there are a number of approaches that you can […]

Read the full article →

How to Streamline Customer Service for Your Website

November 7, 2018

Whether your business represents a multinational corporation, domestic franchise or small business, your website needs accessible contact points to deliver superior customer service. But how specific customers elect to reach your company — albeit via phone, email, live chat or social media — may be different than how others would prefer to resolve a service […]

Read the full article →

The Richard Branson Way to Improve Your Customer Service

March 26, 2018

Sir Richard Branson, CEO of Virgin, is known worldwide for his incredible business success. He owns more than 400 companies. And his worth is estimated to around $4.2 billion dollars. His rags-to-riches story serves as an inspiration to many young entrepreneurs. When asked what was the key to his successful business , he said: “Simplicity […]

Read the full article →

How Landline Texting Empowered Customer Care Centers?

March 13, 2018

Customer care is all about caring your customers and giving them best support, as and when they need it. One of the most vital operations of any customer care center is getting support request and working on that to resolve the query. Generally, the customer care centers use, online ticketing solution or they give a […]

Read the full article →

Customer Support is Now Easier with Wix Answers

March 12, 2018

In today’s world, even brick and mortar businesses have an online presence. After all, the Internet is one of the best ways of broadening market reach. While having an active website undoubtedly helps business, many people are faced with the challenge of integrating a reliable customer support system within their website to support all the […]

Read the full article →

The Customer Is Always Right? Consumers Demand Better Customer Service Through Social Media

June 16, 2012

The results are in, and consumers throughout the US are demanding even faster customer service through instant-response channels like social media. According to a May 2012 Conversocial customer survey, 30% of customers now expect a response to their queries within minutes. More than 50% of customers describe their interactions with businesses as disappointing and mediocre […]

Read the full article →

A Rookie Blogger? Factors to Consider Before Deciding on a Hosting Provider

March 7, 2012

A blog can generate traffic for your business website or it may itself act as an interactive website. You can pursue a hobby using a blog or use it to sell an e-book, antique collections or anything else. If you have recognized your purpose of having a blog, the next big challenge is to choose […]

Read the full article →

How To Use Twitter To Get Through To Customer Support In A Jiffy

October 9, 2009

I have an online bank account with NetEller that I use for online stuff, much like PayPal etc., except that NetEller also offers you a prepaid MasterCard to use all over the world and in shops. Which is great! But today I found out they had disabled my account (again!) to “protect my personal information”. […]

Read the full article →

How To Waste 150 Minutes With ISP Customer Support

October 9, 2009

This has got to be the worst customer support experience I’ve ever had – ever! Pull up a chair and pop some corn, it’s story time. Basically the story goes like this. A co-worker calls me up saying his Internet doesn’t work. Well, I’m the CTO so I offer to go and help him after […]

Read the full article →