While computers tend to last a long time, they’re still vulnerable to wear and tear after years of heavy usage. A wide range of problems might pop up on an old PC even if it’s taken care of properly. When they do, basic user fixes for maintaining your computer are no longer effective at restoring … Read more →
In many agencies worldwide, a help desk is one of the most important parts of IT operations. The needs of stakeholders are met by the operations of the help desk of their companies. Good helpdesk software directly impacts the productivity of the IT team. With the increasing demand, the agencies need to ensure that the … Read more →
There are a lot of things you can do to support a positive customer experience. Many of them are obvious to both you and your customers. Doing things like offering special deals, getting rid of the automated phone system, and being active on social media are all things that customers like. However, there are plenty … Read more →
In this modern age, entrepreneurship has opened new avenues for individuals looking to make big revenues out of their investment. The technological advancement paved the way for this business revolution. No matter how big or small your business is, you can find your place in the market provided that your company keeps a balance between … Read more →
Every entrepreneur out there knows that customer service represents the embodiment of your company’s performance. You see, your audience is aware of the fact that your public image is a polished brand representation of the scenario in which everything runs flawlessly. On the other hand, how you respond in moments of crisis is what will … Read more →
Customer service is the type of thing that requires constant focus in order to improve to a point where you are able to give customers the best experience possible. The fact of the matter is that there is no one way to do customer service. Rather, there are a number of approaches that you can … Read more →
Whether your business represents a multinational corporation, domestic franchise or small business, your website needs accessible contact points to deliver superior customer service. But how specific customers elect to reach your company — albeit via phone, email, live chat or social media — may be different than how others would prefer to resolve a service … Read more →
Sir Richard Branson, CEO of Virgin, is known worldwide for his incredible business success. He owns more than 400 companies. And his worth is estimated to around $4.2 billion dollars. His rags-to-riches story serves as an inspiration to many young entrepreneurs. When asked what was the key to his successful business , he said: “Simplicity … Read more →
Customer care is all about caring your customers and giving them best support, as and when they need it. One of the most vital operations of any customer care center is getting support request and working on that to resolve the query. Generally, the customer care centers use, online ticketing solution or they give a … Read more →
In today’s world, even brick and mortar businesses have an online presence. After all, the Internet is one of the best ways of broadening market reach. While having an active website undoubtedly helps business, many people are faced with the challenge of integrating a reliable customer support system within their website to support all the … Read more →
The results are in, and consumers throughout the US are demanding even faster customer service through instant-response channels like social media. According to a May 2012 Conversocial customer survey, 30% of customers now expect a response to their queries within minutes. More than 50% of customers describe their interactions with businesses as disappointing and mediocre … Read more →
A blog can generate traffic for your business website or it may itself act as an interactive website. You can pursue a hobby using a blog or use it to sell an e-book, antique collections or anything else. If you have recognized your purpose of having a blog, the next big challenge is to choose … Read more →
I have an online bank account with NetEller that I use for online stuff, much like PayPal etc., except that NetEller also offers you a prepaid MasterCard to use all over the world and in shops. Which is great! But today I found out they had disabled my account (again!) to “protect my personal information”. … Read more →
This has got to be the worst customer support experience I’ve ever had – ever! Pull up a chair and pop some corn, it’s story time. Basically the story goes like this. A co-worker calls me up saying his Internet doesn’t work. Well, I’m the CTO so I offer to go and help him after … Read more →