Apple Card wins First J.D. Power Award for Customer Satisfaction

A J.D. Power study has revealed that in the mid-sized credit card segment, Apple Card customers have ranked Goldman Sachs and Apple Card as number 1 in customer satisfaction.

One of Apple’s creations, the Apple Card, is the only card issued by Goldman Sachs. It was ranked highest within the Midsize Credit Card segment in the J.D. Power 2021 U.S. Credit Card Satisfaction Study, and received a chart-top score of 864. Apple Card and its issuer Goldman Sachs have also ranked the highest in the Midsize Credit Card segment across all of the surveyed categories including credit card terms, interaction, benefits and services, communication, key moments and rewards.

Apple Card made waves in the credit card industry when it first launched in 2019 as the very first credit card designed for the iPhone. Created with the consumers’ financial health in mind, Apple Card is absolutely a no-fee credit card that gives users a seamless and secure way of managing their finances are from the Apple Wallet on their iPhone. The Apple Card also gives Daily Cash rewards when customers buy in-store or online, including 3% Daily Cashback on purchases made directly with Apple and participating merchants with Apple Pay, and 2% on purchases through Apple Pay.

Apple’s vice president of Apple Pay Jennifer Bailey said, “It is exciting to be recognized with this first J.D. Power win, just two years after introducing Apple Card in 2019 and the first time being included in this study. We designed Apple Card to help our customers lead healthier financial lives, so it’s incredibly meaningful to see that our customers are valuing this. Being recognized as the leader in this category this year is an honor, and we look forward to continuing to deliver this product, service, and support with our award-winning issuer as Apple Card expands to more and more customers across the U.S.”

Goldman Sachs’ chairman of Consumer Business Harit Talwar said, “Nothing energizes us more than the affirmation that we are providing a simple, transparent product that delivers value and that customers love. Creating this experience with Apple has been incredibly rewarding, and we are committed to continuing to deliver best-in-class service to our customers. It takes a village, and I am grateful to my colleagues at Goldman Sachs, the teams at Apple, and all of our partners who have helped us be No. 1 in customer satisfaction in the U.S. credit card industry.”

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