Apple is really screwing things up when it comes to the iPhone 4 and its antenna issues. First, Steve Jobs sends an e-mail to an iPhone 4 user telling him to just don’t hold it that way (the way that causes the reception to drop). Really bad customer service, Steve! Well, shortly after he writes to another iPhone 4 user telling him to “stay tuned”, indicating that they’re working on something to fix it.
A few days after that, Apple released a letter on their website, telling us they just found out that the signal bars are displayed wrongly due to a bad formula for calculating how many bars to display. A software update will fix this. Which, as of July 13th, has still not showed up and the letter was posted July 2nd. You would think that wich such a big issue like this one, they would release the software update already.
Finally, Consumer Reports (USA) is now “not recommending” the iPhone 4 due to the antenna problems. Having tested three iPhone 4’s in a laboratory they concluded that it does in fact have a design flaw when it comes to the antenna. Their suggested fix? Well, watch the video below…
We think either Apple should supply free cases for the phone or come up with another solution. That’s why we are not recommending the iPhone 4.
Michael Gikas, Consumer Reports
I’m still waiting for Apple to release the software update, I wonder what exactly it will does. It doesn’t do much good if the only thing it fixes is how the signal bars are displayed, the signal will still suffer a lot when touching the antenna at its sensitive area.
Apparently Apple didn’t think the antenna problem is bad enough, so they have also started deleting threads on Apple Discussion boards that mentions the test done by Consumer Reports. I know the boards are Apple’s and they can moderate it as they want, I just don’t think it’s appropriate to “silence” their way out of this problem and the only thing they have accomplished are for all tech blogs (and maybe some media as well) to mention how they are removing several threads on the topic. Here’s one that Bing managed to cache before Apple moderators removed it.
Could we perhaps see an iPhone 4 recall being issued by Apple…?
I’m still getting an iPhone 4 though 🙂 Hopefully by the end of July.