Apple announces Self Service Repair program, starting with iPhone 12 and iPhone 13

by Emily on November 18, 2021

in Apple, iPhone, Mac, Tech News

Apple announced on Wednesday the Self Service Repair program, which will allow consumers (who are completely comfortable with doing their own repairs) access to Apple genuine parts and tools.

The program will firstly be made available for the users of iPhone 12 and iPhone 13, soon to be followed by Mac computers featuring M1 chips.

The Self Service Repair will be launched early next year in the USA and expand to more countries throughout 2022. Customers will be able to join 2,800 Independent Repair Providers and over 5,000 Apple Authorized Service Providers (AASPs) who have access to these parts, tools, and manuals.

The first phase of the program will mainly focus on the most-commonly serviced factors, such as the iPhone display, camera and battery. The ability to perform other repairs on the iPhone would be made available later next year.

Apple’s chief operating officer Jeff Williams said, “Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed. In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”

Apple creates resilient products designed to endure the rigors of daily use. In case an Apple product needs to be repaired, it can be handled by trained technicians who use Apple genuine parts at thousands of locations, including AASPs, Independent Repair Providers, Apple (in-store or by mail), and now even customers who are capable of performing the repairs on their own.

Image: Apple repair

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