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If you’ve ever tracked an online order, you’ve likely wondered how long the final leg of the journey, known as the “last mile,” takes. This guide explains the factors influencing delivery times.
What is Last-Mile Delivery?
The “last mile” is the final stage of the delivery process, where packages are transported from a local distribution centre to the customer’s address.
For example, after your online order has been picked, packed, and sent out from a central warehouse, it’s passed to a delivery company for the last part of the journey — whether that’s a well-known carrier like Australia Post or a private courier like Couriers & Freight or StarTrack.
How Long Does Last-Mile Delivery Take?
Last-mile delivery typically takes 1–7 days, depending on various factors:
1. The Delivery Carrier
Delivery speeds vary by carrier. For example, Australia Post may take longer for rural areas but offers express services for next-day delivery in metropolitan regions. Private couriers often provide faster delivery for urban areas.
Many of these companies have optimised networks designed to speed up delivery times, but even then, last-mile delivery speed will depend on the type of service you’ve selected.
2. Geographic Location
Urban centres like Sydney, Melbourne, and Brisbane benefit from quicker delivery due to dense courier networks. Regional or remote areas may face delays due to distance and limited infrastructure.
3. Shipping Method
Choosing express shipping ensures faster delivery (1–2 days), while standard shipping takes 3–7 days. Same-day delivery is also available in some cities for orders placed before a cut-off time.
4. Weather and Traffic Conditions
Severe weather such as cyclones, bushfires, or flooding, as well as traffic congestion, can delay deliveries.
Similarly, traffic congestion in busy cities can cause delays. If you’re expecting a delivery on a peak day — like Friday afternoon or during the Christmas rush — you might experience longer wait times due to high volumes of deliveries.
5. Package Size and Weight
Larger or specialised deliveries, like furniture or perishables, may require additional handling, extending delivery times.
6. Time of Year (Peak Seasons)
During peak seasons like Christmas, Easter, or even large sales events like Black Friday or Cyber Monday, delivery times can stretch a little longer than usual. The increased demand during these periods puts extra strain on the delivery network, which can lead to delays.
It’s not uncommon for last-mile delivery to take longer during these busy times, so if you’re ordering gifts or special items for a big event, it’s a good idea to order well in advance.
7. Delivery Windows and Scheduling
Many delivery companies now offer the option to select a delivery window. For instance, you might be able to choose a 9 AM to 12 PM or 1 PM to 4 PM time slot, especially in urban areas. However, if you’re not available to receive the delivery, it can delay the process — the driver might need to reschedule or attempt a second delivery.
Managing Your Expectations: What Can You Do?
While many factors are outside your control, there are a few things you can do to ensure your last-mile delivery is as quick as possible:
- Track Your Package: Most carriers offer online tracking that allows you to monitor your parcel’s journey. This way, you’ll know when to expect it, and if there’s a delay, you’ll be aware of it early.
- Consider Express Shipping: If you need something urgently, opt for express shipping. It costs more, but it can significantly reduce the delivery time.
- Be Available for Delivery: If your carrier offers a delivery window, try to be at home or have someone else available to accept the package. Missed deliveries can delay the process by another day or more.
- Order Early During Peak Times: If you’re ordering gifts for Christmas or need something for a special event, it’s a good idea to order early to account for any delays during peak seasons.
- Use a Locker or Pickup Point: Some services, like Couriers & Freight Australia, let you pick up your package at a convenient time. This can help avoid delays caused by missed deliveries.
Conclusion
So, how long does the last mile carrier take? The answer isn’t always straightforward, but on average, it can take anywhere from 1 to 7 days, depending on factors like your location, the carrier, the type of delivery you choose, and even the weather!