Google Backup And Sync Cannot Connect – Fixes

by Emily on June 8, 2018

in Articles

Are you having trouble using Backup & Sync? Have you ever faced connection issues when trying to connect Backup & Sync to Internet? If yes, you may find this article useful. Also, you can find an expert solution for Google Apps local backup to computer.

As we all know, Backup & Sync is the desktop app corresponding to Google Drive. It can be used to sync G Drive files to Computer and vice versa. Also by syncing, it allows the users to work on G Drive documents even when they are offline. The changes that are made when offline will get synced to G Drive, once connected to the Internet. Often there arise issues like Google Backup and Sync cannot connect, Google Drive can’t connect, Google Drive unable to connect, etc. The solutions for these issues are being discussed in the following sections.

Reasons For Google Backup And Sync Can’t Connect Issue

Simple reasons that can partake in the Google Drive can’t connect error are:

  • Internet connection issues
  • Backup & Sync blocked by Antivirus or Firewall
  • Interference of Backup & Sync with other Apps
  • Proxy Settings

Solutions to Overcome Google Backup And Sync Cannot Connect Error

#Solution 1: Switch Off Windows Firewall

Windows firewall often blocks suspicious software connections. By Switching Off Firewall, there is a chance to connect Backup & Sync and thus avoiding Google Backup and Sync can’t connect error. To switch off firewall, you can follow the steps given below.

  1. Search firewall >> Click on Windows Defender Settings
  2. From Left Pane Click on Turn Windows Firewall on or off
  3. Choose Turn Off Windows Defender Firewall in both Private & Public Network Settings
  4. Click OK

#Solution 2: Check Blocking by Antivirus

Often there arise issues like apps being blocked by Antivirus. Certain Antivirus software block applications like Backup & Sync and it cannot be instructed to not to do so. So uninstall the Antivirus software and check the working of Backup & Sync. If the issue still prevails, then the connection issue is being caused by another reason. If not, then choose another better antivirus which does not block applications.

#Solution 3: Restart Backup & Sync

Restarting Backup & Sync can be a solution to overcome the issues caused during the running of the application. In order to restart Backup & Sync, you can follow the below given steps:

  1. Find & Open Backup & Sync icon from Bottom Right corner of the screen
  2. Click on the 3 vertical dots (settings)
  3. From the menu, select the Quit Backup & Sync option
  4. After the completion, open Backup & Sync again & check for connection

#Solution 4: Change Proxy Settings

The Backup & Sync connection could be interfered by Proxy settings. To check the issue and to avoid it, you can:

  1. Check Proxy settings
  2. Turn Off Automatically detect proxy settings option
  3. Enable Direct Connect option

#Solution 5: Uninstall & Reinstall Backup & Sync

The reason behind ‘Google Drive unable to connect’ issue can be issues caused by the installation of the Backup & Sync application. So to overcome this, installation of the application can be done. For this,

  1. Uninstall the existing application
  2. Remove or rename the Google Drive folder and other app data
  3. Download & install the latest version of Backup & Sync
  4. Configure application using Google account credentials
  5. Start syncing data

Final Words

Backup & Sync is the desktop version of G Drive and it helps to work offline on Google Drive documents. But issues may arise for Backup & Sync also. Google Backup And Sync Cannot Connect is a most common connection issue faced by the G Drive application users. The methods to overcome this issue is being discussed in the above section. Also if you want an expert solution to sync or backup G Suite drive data to local folders, you can make use of SysTools Google Apps Backup Software.

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