5 Advantages of Chatbots in the Healthcare Industry

by Klaus on July 23, 2020

in Articles

AI-based chatbot technology has been revolutionary in the healthcare industry. The industry has adopted this technology because it offers many tremendous advantages. It has the potential to lower costs and improve patient outcomes. An AI-enhanced chatbot is a program that can communicate with users on a website in the place of a human. Depending on how it is programmed, it can provide helpful answers to users using AI algorithms or drawing data from a database. This technology also allows healthcare companies to enhance their presence on popular chat applications and messaging platforms. Here are five advantages of chatbots in the healthcare industry.

1. Diagnose Simple Diseases

One of the most important uses of this technology is in helping to diagnose well-known diseases. A user can visit a page and enter their symptoms into the program. The program will then come back with a list of potential causes for those symptoms. This way of diagnosing disease frees up doctors and other healthcare practitioners. It also gives patients a way of understanding their health without having to leave their homes. Another advantage of using AI technology is the ability of a chatbot to learn from datasets that are fed into it. This enables the chatbot to get better at analyzing symptoms as more people use it. Eventually, you might even see the day when healthcare chatbots can diagnose all diseases.

2. Give Current Information (FAQ)

Healthcare chatbots will have an ever more increasing role in getting information out to patients. An example of this is reminding patients that they need to take medicines or come in for a checkup. This same chatbot can also help by getting current information about how the patient is doing. It can then relay that data to the doctor. A healthcare chatbot can also help by giving information in emergencies. For example, it can provide warning information about a medicine that a doctor has just prescribed. It can also provide dosing information to patients after they have consulted with their doctor. The most significant benefit of using healthcare chatbots for these features is the detailed records that organizations can keep. Everything in the conversation between the chatbot and the patient can be analyzed and saved for record-keeping. When a patient comes in, a healthcare professional can pull up that information and have a detailed understanding of that patient’s history.

3. Saving Money on Support

Healthcare chatbots can save organizations millions of dollars in the form of reduced staffing while providing virtual assistance. Hospitals and other healthcare organizations can help human staff be more productive by using AI chatbots. Organizations can also provide around-the-clock support with the money saved. Using these chatbots gives organizations flexibility and the ability to help more people for less money. A healthcare chatbot could potentially replace three or four people whose role was to provide basic support through the Internet.

4. Appointment Booking and Scheduling

Healthcare chatbots give organizations the ability to have appointment booking and scheduling on autopilot. Almost no human interaction is needed for a patient to get the help they need. After getting help, they can schedule an appointment with the doctor using the same chatbot. Healthcare chatbots also allow you the flexibility of customizing the appointment. For example, once you have gotten information from the patient about what their symptoms are, you can create an appointment for the relevant specialist. There is no need for the doctor or specialist to ask the patient a lot of questions when the time for the appointment comes. They can simply look at the chatbot conversation and instantly have a good understanding of what the patient is going through.

5. Streamline the Entire Industry

The most significant advantage of healthcare chatbots is what they are doing to the industry. This technology is single-handedly streamlining the entire industry. It’s making things more efficient for patients and healthcare workers. This technology is also automating a lot of processes that would’ve had to be done by people. This development means the industry has an opportunity to save a lot of money on salaries. It also means that patients have a plethora of options for getting answers from the comfort of their own home. However, an even more important detail about these types of chatbots is they will only get better. Machine learning is in one of the foundations of chatbot technology, and we will see these bots get smarter as they gather more data. We will also see a radical shift in the industry to one where patients have more control, and the industry as a whole improves.

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Derek Turesky July 27, 2020 at 21:04

Adding chatbots to health care related sites is an interesting idea; however, I’m not sure if that would be appropriate for psychologists and mental health.

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