The benefits of cloud call center solutions in the telecommunication industry

by Emily on July 31, 2020

in Articles

The call center industry is developing at a very fast pace each year. Along with this development, the demand for specialized software, which is in fact the foundation of the entire industry, is also growing.

The software defines how efficient a call center is, so investors are looking for the best and most innovative solutions. For this reason, VCC Live software is recognized as one of the best in the call center industry. What does VCC Live have that makes it so popular? 

Live VCC – the highest functionality and a wide array of possibilities

Software for call centers must be comprehensive and holistic. Running a call center involves constant contact with customers, therefore all information flow channels must work efficiently. VCC Live software allows to make and receive calls, SMS, e-mails, and chat messages. Phone numbers are extremely important and perhaps even a fundamental part of call center work, therefore VCC Live allows to use a specific database containing phone numbers. What’s more, the software is also able to provide telephone numbers from 60 countries around the world. It is a perfect solution for all call centers that are just starting up and need to expand quickly. This specialized software allows for automatic call distribution consistent with the experience and skills of a given employee. Being able to easily set up and manage automatic call distribution improves the operation of the entire call center. It is worth emphasizing that the software is very comprehensive, thanks to which the management of all the most important call center processes is transparent and intuitive. This is important for both new companies and those that have been on the market for a long time. A wide range of possibilities makes VCC Live a very popular cloud call center solution that is chosen more and more often. 

The software chosen by the best

VCC Live software is chosen by industry leaders, such as UPC, DHL and 4-Life Direct. These are just some of the well-known brands that have opted for the comprehensive VCC Live software. The developers of this software have over 10 years of experience and this is why their software is so effective and popular. Choose VCC Live and make your company successful!

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{ 2 comments… read them below or add one }

Eva Smith July 31, 2020 at 10:58

Nice blog post about using cloud technique to save all the required data. that we can use for telecom company. Nice blog post keep the good work going.

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TechWorld4uNow August 3, 2020 at 16:27

Very Nice blog I like it. Thanks for sharing.

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