Are you in the dental industry and using money on IT services and solutions that do not meet your dental office needs 100%? It’s highly possible that you’re not getting your money’s worth. Additionally, you may not know the best digital practice solution to use. In other words, there are too many options to choose from.
The global market for dental practice management software is expected to be $3.98 billion by 2027. New systems enter the market almost daily. So, it may make sense for an expert to help you make the best decision for your practice.
Independent practices have a lot on their plate, and it can be hard to know what to prioritize. Unfortunately, IT support and maintenance are not usually among those that get prioritized. This is where the need for a reliable digital practice solution comes in. The provider you choose should be knowledgeable to keep your systems up and running at all times. It would also be best if the service provider works exclusively with dental practices of all types.
Here’s what you should look for when choosing an IT service provider.
Your Unique IT Requirements
Run-of-the-mill tech companies use a haphazard approach to assess the information technology needs of a dental practice. However, the process should be different for a digital practice solution company. It should use a precision-based method by sitting down with your team to understand your IT pain points and related issues. The provider should also discuss what you hope to get from your managed IT program to deliver more efficient services.
Familiarity with Your Current IT System
An IT solution provider may not fully address your problems if they don’t know how your current system works. Besides, they need to be able to see any issues with your current system to know what solution you need. Consequently, you won’t have to wait for them to get up-to-speed with the software programs you use every day.
Ability to Design and Implement and Lasting Solution
After the assessment, the dental IT solutions provider you choose should apply their best-practice procedures and expertise to create a digital solution. They should build it to meet your specific needs without using a cookie-cutter approach. Furthermore, the aim should also be to ensure you are fulfilling your dental business needs through the solution.
As a complete system, the IT solution should offer:
- Technology integration for dental hardware and software support for prompt technology resolutions
- Practice data protection, which begins with regular maintenance of the IT infrastructure
- Project management for secure installation of computers, servers, and networking equipment
- Technical support for both large and small issues and utilizes proper business communication
- Cybersecurity assessments for your IT device
- Phone and VoIP solutions across different channels and provide access to emergency call routing, recording, and analytics.
Provision of Custom-Built and Cost-Effective Solution
The solutions your trusted IT partner provides should
- Protect the privacy of your patients’ records as a matter of policy
- Ensure the IT system functions at its peak performance at all times
- Be compliant with HIPAA regulations
- Increase efficiency, productivity, customer experience, and profitability
- Support the existing dental applications in place depending on the company’s size
Ongoing Remote Monitoring and Maintenance
Your IT solution provider should provide round-the-clock maintenance and remote monitoring of your systems. It’s paramount to ensure the system remains secure and well protected from malware and access by third parties. In other words, doing anti-virus scans regularly is important.
Final Thoughts
You can place an online ad for a digital practice solution provider or seek referrals from other dentists or professionals in your field. When searching online, an excellent place to check is the BBB business profiles of trusted IT solution providers. So, the accuracy of information and customer reviews provided here are reliable. When you work with the most suitable solution provider, IT issues will become a thing of the past.