A man in the UK paid £1,200 for an Apple laptop, but he was shocked to find out that he was instead sent two boxes of Pedigree dog food by online retail giant Amazon.
Alan Wood, 61, ordered a MacBook Pro from Amazon UK for his daughter, and spent £1,200 (approx. $1,500).
When his package arrived, he was initially shocked and felt very stressed to see that he received two boxes of Pedigree wet dog food, specifically two of their big mixed selection boxes which contains a dozen 100g-pouches.
The retired IT manager said he then contacted Amazon but was refused to be issued a refund. However, when he escalated his bad experience to the press, the company has since apologized and said Alan would get all of his money back.
Mr. Wood recounted his situation to Wales Online, saying Amazon initially turned down his request for a refund. He ordered on November 29 and paid for next-day delivery.
When he opened the package, he was shocked:
“You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000. At first I was confident the mix-up could be resolved, but after speaking to Amazon customer service, they said they couldn’t help me.
That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference. I’ve spent over 15 hours on the phone to them, spoken to managers and been transferred to different department time and time again.
But every conversation ended the same way, and they refused to listen to me.”
Things started to turn around in his favor when Mr. Wood reached out to the press, who then approached Amazon on his behalf. He then got his full refund.
A spokesperson for Amazon said, “We’ve now been in touch with the customer directly, apologized and resolved the issue. A full refund has been processed.”
It is likely that Mr. Wood was trying to buy the 2022 Apple MacBook Pro with the M2 chip, which costs about £1,200 on Amazon UK.
The laptop was unveiled at this year’s WWDC event in June, along with the M2 MacBook Air.