Steve Jobs doesn’t believe the issues with the iPhone 4 antenna are any bigger than what other smartphones are experiencing. Only 0.55% of all iPhone 4 users called about antenna or reception issues and only 1.7% returned their iPhone 4 compared to the 6% of iPhone 3GS returns for early shipments. He also claims that iPhone 4 has the highest customer satisfaction of any smartphone today.
As for dropped calles, AT&T does log it but will not give out the data due to competitive issues, but they did say that the iPhone 4 drops “less than 1 out of 100” calls more than the 3GS.
On stage, Steve also showed videos where they demonstrated how other phones suffer from the “death grip” as well. Blackberry Bold 9700 went from 5 bars to 1, HTC Droid Eris from 4 to 0 and Samsung Omnia II from 4 to 1 bar.
“But it’s important to understand the scope of the issue — the data says the issue has been blown so far out of proportion, it’s incredible.” – Steve Jobs
Apple invested $100 million in state of the art testing facilities and they have 17 anechoic chambers and 18 PhD scientists and engineers working for them.
Steve Jobs and Apple wants to make sure every user is happy, so they’re giving away a free bumper/case, one for each iPhone 4 or a refund if you already paid for one. They also offer a full refund for your undamaged iPhone 4. The free bumper/case promotion goes through September 30th and since they can’t make enough bumpers for everyone, they are going to offer you the case that you want and they’ll send it to you. There’s really no reason now to whine about whatever antenna issue there might be…
“It’s fun to have a story, but it’s less fun to be on the other end of it. So here’s what we’re going to do. Yesterday we released iOS 4.0.1 that fixes some of these bugs with our algorithm. We recommend every iPhone owner update to it.
Secondly: a lot of people have told us the bumper solves the signal strength problem. Okay. Great. Let’s give everyone a case. We want to give everyone is going to get a free case.
One for every iPhone 4, if you’ve bought one we’ll give you a refund, and we’ll keep this going through September 30th.
Now, everything in life is more complicated than it seems on the surface. We’ll send you a free case. But we can’t make enough bumpers. So what we’re going to do is source some other cases — you’ll pick a case, and we’ll send it off to you.” – Steve Jobs
Finally, Steve confirmed that 17 more countries will get iPhone 4 on July 30th and the white iPhone will start shipping end of July in limited quantities.
Pictures from engadget live blog.