Customer

Focus on Optimizing Customer Experience in Post-pandemic

June 23, 2020
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Businesses around the world are profoundly affected by the coronavirus, and they need a plan to survive and take control of the situation in hand. The coronavirus is not the first universal health threat and will certainly not be the last. This novel virus that emerged from China caused hundreds of billions in lost revenue […]

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Why do you need a customer service department?

March 19, 2020
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In this modern age, entrepreneurship has opened new avenues for individuals looking to make big revenues out of their investment. The technological advancement paved the way for this business revolution. No matter how big or small your business is, you can find your place in the market provided that your company keeps a balance between […]

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How to Gain Accurate Customer Data from Push Notifications

September 21, 2019
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When businesses employ creative strategies to improve customer engagement, user experience becomes more dynamic and interactive. One such way to boost customer engagement is by maximizing the use of push notifications and data analytics. Apps send push notifications to users to suggest or remind them of actions they need to do. While others may find […]

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6 Ways a Modern ERP System Helps Deliver a Better Customer Experience

July 28, 2019
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The present business demands significantly more than just the right product, buying experience and post-sale service matters a lot these days. So as to make due in the merciless competitive situation, the manufacturers are unequivocally concentrating on improving the experience of their clients. Since one thing is without a doubt just a wonderful experience takes […]

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How Google Analytics cross device reports can help double your sales?

June 18, 2019
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To track the user’s activities on multiple devices, web browsers and their visits are one of the biggest challenges faced by marketers. It will help you understand the various devices which are playing an important role in the conversion of the website traffic. To make this possible, Google analytics announce a new feature in its […]

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How to Make Customer Service Experience Seamless in Contact Center?

June 15, 2019
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Contact centers exist to make the customer’s experience better. Contact centers ensure that customers’ concerns can be addressed in real-time. Typically, these centers are built for customer support services either for generating sales, banking services or technical support. The success of the customer support department is directly related to business and public dealing which is […]

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UI/UX: For Better Product Development and Customer Engagement

March 5, 2019
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As we increasingly direct our everyday business associations on the web, it’s never been more basic to offer clients a consistent, frictionless computerized encounter that lines up with their day by day lives. Clients have generally expected an improved user experience as a fundamental necessity, and it’s currently turned into an essential execution methodology over […]

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